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Terms and Conditions

Effective Date: 15 May 2025

Version: 2.0

Issuer and Operator: Sason Finance Ltd., 22420 Dewdney Trunk Road, Suite 300, Maple Ridge, British Columbia, V2X 3J5, Canada

These Terms and Conditions (“Terms”) govern your use of the Sasono Prepaid Card and/or Vouchers (collective the “Product”), issued and operated by Sason Finance Ltd, a company incorporated under the laws of Canada. By purchasing, using, or redeeming the Product, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Product.

1. Scope and Applicability

These Terms and Conditions (“Terms”) govern the use of all Sasono prepaid cards and associated services (“Products”) issued by Sason Finance Ltd. (“Sasono”), a company registered in Canada and authorized to operate as a Money Services Business (MSB) under the regulatory supervision of FINTRAC. These Terms apply to all natural persons (“Consumers”) and legal persons (“Merchants”) who use, purchase, distribute, accept, or redeem Sasono prepaid cards.

By purchasing, accepting, or redeeming a Sasono prepaid card, you acknowledge and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Product.

2. Product Description

The Sasono prepaid card is a digital or physical prepaid instrument that may be used as payment for goods or services with participating merchants that accept the Sasono payment method. The Product is not a credit card, debit card, or bank account and does not offer any form of credit.

Sasono prepaid cards are denominated in EUR and represent a one-time, non-reloadable prepaid value. They can be used only once and only up to the face value printed or displayed on the card. The card cannot be topped up, and no interest is paid on the stored value.

3. Purchase and Activation

Sasono prepaid cards may be purchased online or from authorized retail partners, subject to successful customer verification. The purchase of prepaid cards may require identity verification, depending on the total value purchased and applicable laws. Sasono reserves the right to reject any transaction or purchase at its sole discretion, especially where there are signs of misuse, fraud, or violation of applicable law.

Activation of the card may be automatic upon purchase or may require manual entry via the website or third-party interface. Upon activation, the card becomes valid for use within the limitations set out in these Terms.

4. Usage Restrictions

Sasono prepaid cards may only be used with merchants who have entered into an acceptance agreement with Sasono. Sasono does not guarantee that a specific merchant will accept the card at any given time. Cards must be used within the validity period printed or displayed at the time of purchase. Unless otherwise noted, cards expires 12 months from the date of purchase. Expired cards cannot be redeemed, and unused balances will not be refunded unless required by applicable law.

The prepaid card may not be used for illegal purposes, including but not limited to the purchase of prohibited goods, money laundering, terrorist financing, or any activity that violates sanctions or financial regulations. Users must not resell or transfer cards unless explicitly authorized in writing by Sasono.

Keep your Product and associated PIN or code secure. Do not share your PIN or code with anyone. If your Product is lost, stolen, or otherwise compromised, you must notify the Issuer immediately. The Issuer is not liable for unauthorized transactions unless required by law.

5. Refunds and Cancellations

The purchase of a Sasono prepaid card is non-refundable, except where otherwise required by law. Once activated or used, the card cannot be returned, cancelled, or exchanged. Sasono may, at its own discretion, refund or deactivate a card if there is a valid legal or regulatory reason, or if the cardholder has breached these Terms. In such cases, Sasono may withhold part or all of the balance to cover administrative, legal, or regulatory costs.

6. Right to Refuse Redemption

Sasono reserves the right to refuse redemption or acceptance of a prepaid card at any time and without prior notice if:

  • The cardholder is found to be in breach of these Terms;
  • The cardholder has provided false or misleading information;
  • The card is believed to be stolen, duplicated, or fraudulently obtained;
  • The redemption would be in violation of applicable laws or regulations;
  • The card is being used in a sanctioned jurisdiction or for a prohibited transaction;
  • Sasono, at its sole discretion, determines that the redemption poses a risk to its compliance, financial, or reputational integrity.

Such decisions are final and not subject to appeal, unless otherwise provided under applicable law.

7. Anti-Money Laundering (AML) and Know Your Customer (KYC)

As a regulated Money Services Business, Sasono is legally obligated to implement robust Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures in accordance with Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), FINTRAC guidelines, and—where applicable—EU AML Directives.

Sasono reserves the right to request identity verification, source of funds, or other information before allowing the purchase or redemption of prepaid cards. This includes, but is not limited to:

  • Full name, date of birth, country of residence;
  • Government-issued ID documents;
  • Email address and phone number;
  • Video or liveness checks;
  • Sanctions, PEP, and adverse media screenings.

Failure to comply with AML/KYC requests may result in the suspension or rejection of your transaction. Merchants are also subject to due diligence and ongoing monitoring.

8. Data Protection and Privacy

Sasono processes personal data in accordance with all applicable data protection laws, including the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant regional or national privacy legislation.

Personal data collected during onboarding, transaction monitoring, or customer support interactions is used exclusively for lawful purposes such as fraud prevention, AML compliance, service provision, and legal reporting.

Sasono will never sell or share your personal information or financial data, except where:

  • Required by law or court order;
  • Necessary to comply with AML/CTF obligations;
  • Shared with data processors under GDPR-compliant data processing agreements.

All data is stored securely in encrypted form in Canada or the European Union, depending on the user’s jurisdiction. You may exercise your rights to access, correct, or delete personal data by contacting privacy@sasono.com, subject to retention requirements.

9. Fees

Depending on the use of the card, the following fees may apply:

  • Purchase Fee
  • Redemption Fee
  • Maintenance Fee
  • Currency Conversion Fee: A percentage of the transaction amount for payments in a currency other than the Product’s denomination.

Fees are communicated prior to application.

10. Limitations of Liability

Sasono shall not be held liable for any loss or damage resulting from the unauthorized use, theft, or loss of a prepaid card. Furthermore, Sasono assumes no responsibility for technical failures, service interruptions, or third-party refusal to accept the card.

To the extent permitted by law, Sasono’s total liability in any dispute shall not exceed the unused balance of the relevant prepaid card at the time of the claim.

11. Merchant Terms

Merchants who accept Sasono as a payment method must enter into a formal Merchant Acceptance Agreement with Sason Finance Ltd. Merchants agree to comply with all applicable AML/CTF, data protection, and financial reporting requirements.

Sasono reserves the right to suspend or terminate any merchant relationship if:

  • The merchant fails to meet onboarding or ongoing due diligence requirements;
  • There is suspicion of fraud, misuse, or regulatory non-compliance;
  • Settlement procedures are violated.

Settlement terms, fees, reconciliation reports, and payout schedules are provided separately and governed by the Merchant Agreement.

12. Intellectual Property

All content on the Sasono website, including the Sasono name, logo, and design, is the intellectual property of Sason Finance Ltd. or its licensors and may not be copied, modified, or used without prior written consent.

13. Changes to the Terms

Sasono reserves the right to update or modify these Terms at any time. In such cases, the updated Terms will be published on www.sasono.com, and the effective date will be amended accordingly. Users are encouraged to review these Terms periodically. Continued use of the Product after such changes constitutes acceptance of the new Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

If you are located in the European Economic Area (EEA), your rights under EU consumer protection and data protection laws remain unaffected.

15. Contact Information

For any questions related to these Terms, privacy, or redemption issues, please contact:

Sason Finance Ltd.
22420 Dewdney Trunk Road, Suite 300, Maple Ridge, BC V2X 3J5, Canada
Email: support@sasono.com